Common Questions
Frequently asked questions
about Elite Extensions
Answers to the questions we hear most
We have compiled a list of the most frequently asked questions about Elite Extensions. We know that choosing the right hair extension method and the right hair extension specialist is an important decision, and we're here to make the process as easy and informative as possible.
Below you'll find answers to the questions we hear most often about consultations, pricing, maintenance, aftercare, and our Elite hair extension services.
Whether you're new to hair extensions or a longtime Elite Extensions client, our goal is to help you feel confident every step of the way. If you don't see your question answered, please don't hesitate to contact us; we're always happy to help.
Beautiful hair isn't about having more hair.
It's about having the right solution for your hair.
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FAQs about Consultations & Appointments
Are you currently accepting new clients?
Yes, we're currently accepting new clients! We'd love to help you start your hair extension journey, whether you're brand new to extensions or switching from another salon. Schedule your free consultation to get started.
Do I need an appointment to visit Elite Extensions?
Yes. Elite Extensions operates by appointment only, so every client receives our full attention.
We do not accept walk-ins, but you can schedule a complimentary consultation online or feel free to contact us directly.
How far in advance should I schedule an appointment?
If you're getting extensions for a special occasion (a wedding, reunion, vacation, etc.), we recommend scheduling your consultation 8-12 weeks in advance.
Many of our clients book their maintenance appointments up to a year ahead to stay on their recommended schedule for the health and integrity of their hair, so our calendar fills quickly.
We'll always try to accommodate last-minute appointments if our schedule allows, but availability isn't guaranteed.
What happens during my free consultation?
Your consultation is relaxed, personal, and all about you! We'll discuss your hair goals, closely assess your current hair condition, and recommend the best way to achieve your goals using the Elite Method.
You'll leave with a clear plan, an accurate price quote, and everything you need to know before your appointment.
Do you work with clients outside of Highland, Michigan?
Yes! Elite Extensions welcomes clients from throughout Oakland and Livingston counties, including Milford, White Lake, Commerce, Brighton, Novi, and South Lyon.
Many clients also travel from Ann Arbor, Birmingham, Northville, and beyond, since damage-free, natural-looking extensions are worth the trip.
We welcome clients from all across Michigan, no matter which city you live in. Please visit our Areas We Serve page to learn more, or reach out with any questions.
We also offer in-person and virtual consultations for out-of-state and long-distance clients.
Is the consultation really free?
Yes, consultations are complimentary. If you decide to schedule an installation during your consultation, a deposit is required to reserve your appointment (see our deposit question below for details).
We offer both in-person and virtual consultations, and generally schedule the extension installation within one to six weeks of the consultation, depending on availability.
Is a deposit required, and is it refundable?
Yes, a deposit is required to reserve your extension installation appointment. Since the deposit covers the cost of your custom hair order, the amount varies based on the length, color, and amount of hair needed for your results.
We handle refunds on a case-by-case basis, and we always do our best to work with clients facing genuine, unavoidable circumstances.
Do I need to have my hair colored before the consultation?
Yes. Please complete any hair color or treatments beforehand so we can get a perfect match for your hair order.
Also, please come to your consultation with freshly washed, clean, dry hair. When hair is oily or wet, the true color can look off, so please don't come straight from the gym or a shower without drying your hair first.
Where is Elite Extensions located?
Elite Extensions is located at 2383 Canterwood, Highland, MI 48357.
Visit our Location & Map page for directions and parking details.
What is your cancellation policy?
We ask that clients provide at least 24 hours' notice to cancel or reschedule an appointment. You can reach us by texting or calling your Extension Stylist directly, by calling or texting the salon at (844) 435-4834, or by emailing Lacy@EliteExtensions.com.
While a no-show fee may apply for late cancellations, we understand that life happens. Illness, emergencies, and other unavoidable circumstances are always handled with care and understanding.
Can I join the cancellation list for an earlier appointment?
Yes. We maintain a cancellation list each month. Add your request to the appointment notes when booking your consultation online, and we'll contact you if a spot becomes available.
FAQs about Hair Extensions
What method of extensions do you use?
We use our exclusive Elite Micro-Bead Method, a gentle, damage-free technique with no glue, tape, heat, bonding, braiding, sewing, weaving, or fusion.
It's especially comfortable and effective for fine or thin hair and is designed to protect the health and integrity of your natural hair when installed, maintained, and removed professionally.
How long can I reuse the same set of hair extensions?
With proper care, you can often reuse the same extension hair two or three times before you need new hair.
Its usable life depends on your home care routine, heat styling, product use, and the hair's condition at each reinstallation.
All new clients receive the Elite Care Guide at their consultation, covering product recommendations, styling tips, and everyday care to help extend the life of their extensions.
How do I know if I am a good candidate for hair extensions?
The best way to determine if hair extensions are right for you is through a personal consultation, where we assess the density, strength, and condition of your natural hair and discuss any hair concerns, as well as the length, volume, and results you want to achieve. If your hair isn't ready for extensions, we'll always tell you honestly.
Can I bring my own hair extensions to be installed?
No, we only install hair extensions ordered through Elite Extensions. We use only carefully selected 100% Remy human hair for exceptional body and longevity, and we quality-check every hair order to ensure it holds up beautifully with our Elite Method, wash after wash.
Hair extensions purchased elsewhere aren't always sourced or processed to the same standard, and using them can affect both your results and how long your extensions last, so we're not able to install hair purchased elsewhere.
Will hair extensions damage my natural hair?
Hair extensions should not damage healthy natural hair when the right method, weight, and placement are used, and they are properly maintained.
At Elite Extensions, we customize every installation to your natural hair's density and condition, and we will only recommend extensions when we believe they're appropriate for your hair.
Can I get hair extensions just for volume without adding length?
Yes. Hair extensions can be customized to add volume and fullness without dramatically changing your length.
Many clients with fine or thin hair want more density through the sides and ends rather than longer hair.
Will people be able to tell I'm wearing hair extensions?
Our goal is for people to notice your beautiful hair, not your extensions. We customize every Elite installation to complement your natural hair's color, texture, density, and desired style.
Take a look through our Photo Gallery to see real client results.
Are hair extensions heavy or uncomfortable?
Hair extensions should feel comfortable when the amount, weight, and placement suit your natural hair.
We never add more extension hair than your hair can comfortably support, especially if you have fine or thin hair.
Do the extensions come in different colors, textures, and lengths?
Yes! We offer many color options, including our Elite custom colors, plus texture choices like straight, body wave, curly, and natural perm. Length ranges from 12 to 24 inches.
Can I just buy hair extensions from Elite Extensions without an appointment?
No. Elite Extensions is a professional hair extension salon, not a retail hair store.
Every client has unique hair color, texture, density, and goals, so we do not sell hair bundles or hair extensions for at-home use or self-installation.
FAQs about Hair Extension Care
How do I care for my Elite Extensions?
All clients receive an Elite Hair Care Guide at the consultation appointment. We only use top-quality, 100% Remy human hair, so you can cut, curl, blow-dry, and flat-iron with a heat protectant.
Our Elite hair extension care products are specially selected to help keep your extensions and natural hair looking their best between appointments.
Can I sleep normally with Elite Extensions?
Yes. A few simple habits can help keep your extensions and natural hair looking their best.
Never go to bed with wet hair, and gently secure your hair in a loose braid or low ponytail before sleeping to help prevent tangling. A silk or satin pillowcase can also help reduce friction.
Can I swim or work out with my hair extensions?
Yes! Elite Extensions are designed to fit right into your active lifestyle. For swimming, we recommend wetting your hair with fresh water and applying a leave-in conditioner beforehand to help protect against chlorine and saltwater.
After workouts or swimming, gently rinse and air-dry or blow-dry as usual, following the tips in your Elite Care Guide.
FAQs about Pricing & Payment
What is the price for Elite Extensions?
A consultation is required for all new clients, as we first need to see your natural hair and assess your individual needs.
We may provide a general or estimated price via text or email, but the exact price won't be known until the consultation appointment.
You can read more about the cost of Elite Extensions here.
What payment methods do you accept?
We accept all major credit and debit cards, cash, Apple Pay, tap-to-pay, PayPal, and Venmo.
We do not accept checks or money orders.
What is the cost for maintenance appointments?
Maintenance appointments are the same cost as your original installation appointment. The price only changes if you purchase new hair, since some clients prefer new hair each time, while others reuse their existing extensions two to three times. This is entirely a personal preference.
On average, clients visit us about 5 times per year for maintenance.
Do you offer payment plans for Elite Extensions?
Yes, through our Elite Pre-Pay Program, which allows you to pay toward your future appointments in advance and budget over time.
This is a pre-payment option, not a layaway, financing, or IOU plan.
What to Expect During a Consultation with Elite Extensions
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Assessment of your natural hair and scalp health
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Discussion on your desired length, volume, and style
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Choose a color or create an Elite custom color
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Review the Elite Extension Method and maintenance
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Create a customized Elite hair extension plan
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Answer all questions with transparency and care
Elite Extensions are ideal for clients who:
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Value premium quality and high-end results
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Want seamless, natural-looking extensions
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Appreciate personalized, professional care
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Are ready to invest in their self-confidence
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Want longer, fuller, or thicker hair
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Are ready to have good hair days, every day
