Return &
Refund Policy

We want you to love your purchase!

​If you are not fully satisfied with any hair care products, you may return them within 30 days for a full refund or exchange, provided the items are in their original condition and packaging.

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 **Shipping costs will be refunded if the products were damaged during shipping.

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Hair Extensions are non-refundable but may be exchanged, provided hair has not been altered in any way, such as colored, permed, or treated with products not discussed in the Elite Care Guide.  Exchange is only provided within the 14-day window from the installation appointment.  

 

If the Elite Care Guide instructions were not followed or you received a bad haircut from a stylist not employed by Elite Extensions, you will not receive an exchange. 

 

An in-person consultation is required

within the 14-day window to address any hair concerns.  A bad bundle of hair is extremely rare and would be noticeable within the 14-day time frame if it were a true quality issue, as we only use 100% Real Remy Human Hair, the highest-quality human hair extensions available. 

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